Privacy Policy

  1. Last change : 11/04/2021

Cancellation & Refund Policy

Last updated on 18-08-2024 13:07:04

HostQweb believes in helping its customers as far as possible and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • HostQweb does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not satisfactory.
  • In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and confirmed the issue. This should be reported within 7 days of receipt of the products. If you feel that the product received is not as shown on the site or does not meet your expectations, you must notify our customer service within 7 days of receiving the product. The Customer Service Team will review your complaint and take an appropriate decision.
  • For complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any refunds approved by HostQweb, it will take 9-15 days for the refund to be processed and returned to the end customer.